Refund policy

You have 14 days to exercise your legal right of withdrawal from receipt of the products. If the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

In order to exercise your right of withdrawal, you can formulate your request for withdrawal by email or by formal letter by sending it to the following address:

So Mush Organic
5 Avenue Carnot
91300 Massy

Please note the following details for the cost of returning the product:

  • In the event that the return is linked to an error on our part, we bear the cost of the return.
  • In the event that you return the product to us voluntarily, the return costs are exclusively your responsibility. Returned product (s) must be in resalable condition.

You can give us the reasons for your return so that we can improve our customer service:

  • The product received does not correspond to the one you ordered
  • Your order arrived incomplete
  • Your order arrived too late ...

You then have 14 days to return the product to us at the following address:

40 rue des Perrins
49130 les Ponts de Cé

Your order will be reimbursed after receipt of your package and no later than 14 days from the date on which you exercised this right. As soon as we receive and process your package, we will inform you by email that the return has been registered by our returns department and we will make your refund by crediting your account directly.